For teams with internal ops capacity that want a proven starting point.

Outcome
Install a lightweight CX operating system in 4–6 weeks without a large consulting engagement.

You get

• CX‑Strong templates for roles, workflows, and metrics

• Guided instructions for adapting them to your org

• One or two review sessions to validate your design and answer questions

• Email support for a limited period after delivery

Best for: SaaS companies that know what needs to change and want a clear, tested structure.

For leaders who want a partner to think through and build the system with them.

Outcome
Clean up onboarding and CX through structured working sessions and leadership coaching.

You get

• Current‑state mapping sessions across teams

• Joint design of target workflows, roles, and views

• Definition of 4–8 metrics that drive behavior and show progress

• Regular working sessions to remove blockers and embed new ways of working

Best for: Growing B2B SaaS with cross‑functional onboarding and a committed CX / CS leader.

For higher‑stakes or complex situations where internal bandwidth is limited.

Outcome
Hands‑on support to redesign onboarding and CX and drive adoption across teams.

You get

• End‑to‑end current‑state and target‑state mapping

• Detailed workflow and role designs

• Metric definitions, dashboards, and review cadences

• Support preparing and running rollouts with your teams

• Ongoing coaching while the system stabilizes

Best for: Multi‑team rollouts or when onboarding issues are materially impacting revenue.