Metrics that matter.
We improve the metrics that your leadership and customers care about.
Strong process only matters when it moves the numbers. CX-Strong helps shorten time to value, reduce noise, and protect renewals by understanding your operation, strengthening handoffs, and driving disciplined execution.
SaaS, Mid-Market, Onboarding
A SaaS company spent months onboarding new customers due to IT delays on their customers side. We focused on what they can control and recreated the processes for the Onboarding team. Drastically cutting down time-to-value from 6-7weeks to two weeks.
Case Studies
Saas, Enterprise, Customer Support
A SaaS Company had stalled and their CSAT for customer service was stuck at 91%. While already excellent the SVP of Customer Experience had determined that they needed to raise the bar to 96%. Within 6 months the team improved their processes, communications, and approach to consistently hit 96% Customer Satisfaction with two months of 100%.
SaaS, Growth Stage, Customer Success
A SaaS company had not formerly had a Customer Success Management team. They were going from the older model of Outside Sales and Account Managers to injecting a CSM team. Within a year of the idea being pitched in the board room we went from establishing KPIs, implementing Gainsight, and hiring a team. The team had a successful QBR attendance rate of 85% and retention rate of 94%.
Items you receive
Journey map and friction list, prioritization matrix and one page brief, SOPs and meeting rhythm outline, decision log with examples, ninety day plan with owners and dates, pulse summary with simple charts
Add a thumbnail gallery that links to sample pages, blur any sensitive details
How results happen
Weekly working sessions, owners and dates captured, decisions recorded within twenty four hours, one or two metric trends reviewed, blockers removed
Ready to capture revenue faster and delight your customers?
Private and Confidential
Client work is confidential. We never share names or details without permission, examples on this page are anonymized, we sign your NDA, and we delete our copies on request.